At each of our depots, we have a well structured management team who make sure we are constantly on track to meet our customers’ needs.
The depot environment is a busy one, so it's
important that our management teams give regular, clear
instructions and objectives to their teams.
To support and manage our teams properly, we have a
tiered management system within the depots. Below are some examples
of the kinds of roles that you will find within our management
structure, although there are plenty of others too.
First line managers / shift managers
Our first line managers (FLMs) are responsible for
the day-to-day management of our warehouse operatives and drivers,
as well as the depot itself.
Our FLMs need to work well with people - they brief
their teams at the start of every shift so everyone understands the
objectives for the day, and make sure the team are well-equpped for
their roles and maintain a continual focus on safety.
It is important that our FLMs are visible members of
the team, who aren't shy of getting involved and lending a helping
hand when required. We also encourage them to empower their
workforce, by allowing them to take on other tasks where it is
appropriate to build their confidence and skills sets for the
Customer Service Managers
It is the responsibility of our customer service
managers (CSMs) to make sure that they build a strong relationship
with our customers. It's important that we make sure we fully
understand the customer's expectations and exceed them in order to
retain their valued business.
Whether it be over the phone, through store visits or
the customer coming in to the depot itself, CSMs need to keep an
open dialogue at all times and build great rapport. They also need
to consistently maintain up to date management information to make
sure they can re-assure our customers that we are on
Warehouse Manager / Logistics Manager
Our warehouse managers take overall responsibility
for the running of the depot, ensuring that our productivity is in
line with our targets and that our workforce are performing at the
optimum level. They will hold regular catch ups with first line
management and operational management to make sure they performing
efficiently and can resolve any issues that may arise. They are
responsible for everyone who works within that environment too, so
health and safety is a key focus of the role.
Logistics managers focus on the driver and logistical
side of the operation, ensuring that our deliveries are on time and
arrive in perfect condition. Like warehouse managers, they hold
regular catch ups with first line management and operational
management to monitor operational performance.